Last Updated: 28 June 2024

We are Livjaza Vacation Homes Rental LLC ("Company," "we," "us," "our").

We operate the website http://livjaza.com (the "Site"), the mobile application Livjaza (the "App"), as well as any other related products and services that refer or link to these legal terms (the "Legal terms") (collectively, the "Services").

You can contact us by email at hello@livjaza.com or by mail to Marina Plaza, Office 2006, Dubai, Dubai, United Arab Emirates.

These legal terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Livjaza Vacation Homes Rental LLC, concerning your access to and use of the services. You agree that by accessing the services, you have read, understood, and agreed to be bound by all of these legal terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these legal terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these legal terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these legal terms to stay informed of updates. You will be subject to and will be deemed to have been made aware of and to have accepted, the changes in any revised legal terms by your continued use of the services after the date such revised legal terms are posted.

The services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the services.

We recommend that you print a copy of these legal terms for your records.

The essence of the Livjaza platform is to forge a dynamic online environment that empowers our users, whom we refer to as “Members”, to both shares and engage with a wide range of services. Those among our members offering their homes or services are designated as “Hosts”. Conversely, those seeking to explore, book, or avail themselves of these offerings are our “Guests”. The spectrum of services facilitated by our hosts (hereafter collectively termed as “host services”, with individual offerings referred to as a “Listing”) includes the accommodation services you book. Livjaza, in its capacity, operates purely as a platform provider, connecting hosts and guests without assuming ownership, control, or direct management over any listings or host services, nor does it act as a traditional real estate broker, travel agency, or insurance provider. Livjaza's role is explicitly non-partisan, serving neither as an intermediary nor a participant in the contracts established directly between hosts and guests.

To ensure comprehensive understanding and agreement, Livjaza also upholds additional terms and policies that complement these terms. This includes our Privacy Policy, which transparently navigates the collection and utilization of personal data, and our payment terms, which delineate the management and facilitation of payment services to members by Livjaza’s designated payment entities. These documents are designed to provide you with a secure, transparent, and enjoyable experience on the Livjaza platform, aligning with our commitment to excellence and trust in the services we offer.

TABLE OF CONTENTS

Exploring and securing bookings on Livjaza
Cancellations, booking issues, refunds, and alterations
Your obligations - host terms
Hosting on Livjaza
Curating your listing
Cancellations, booking issues, and amendments
Tax responsibilities - general terms
Intellectual property rights
User-generated content
Content license
Guidelines for reviews
Platform fees
Livjaza platform conduct
Terms and termination
Modifications and interruptions
Governing law
Dispute resolution
Corrections
Disclaimer of endorsements and warranties
Liability
Indemnification
Services management
Privacy policy
User data
Electronic communications, transactions, and signatures
Miscellaneous
Contact us

Guest terms

1. Exploring and securing bookings on Livjaza

1.1 Exploring services

At Livjaza, you have the flexibility to explore host services using various criteria, such as the service category, listing type, destination, travel dates, and guest count. We offer advanced filtering options to narrow down your search results further. The organization of search results is tailored to match your search parameters and other relevant factors. This includes considerations like pricing, availability, guest feedback, service quality, cancellation history, popularity, prior bookings, and host-specific requirements (e.g., minimum stay).

1.2 Securing bookings

By finalizing a booking on Livjaza, you commit to covering all associated costs, which encompass the listing's rate, service fees, any offline charges, taxes, and additional expenses highlighted during the check-out process (together known as the “total cost”). Should you opt for a currency different from the one set by the host, we'll convert the cost based on our determined exchange rate. Upon booking confirmation, a direct agreement for host services (termed as a "reservation") is established between you and the host. These terms, along with the reservation’s specific conditions, including cancellation policies and any other guidelines or requirements detailed in the listing or at check-out, are your responsibility to review and adhere to.

1.3 Accommodation bookings

Booking an accommodation grants you a limited right to enter, occupy, and use the property. Hosts reserve the authority to re-enter the accommodation, as long as it’s reasonably necessary, contractually allowed, and legally permissible. Overstaying past your check-out time may lead to legal action from the host, including reasonable penalties for late departure. Guests must not exceed the agreed-upon number of occupants.

2. Cancellations, booking issues, refunds, and alterations

2.1 Cancellations, issues, and refunds

Cancellation policies specific to your reservation primarily dictate the refundable amount if you decide to cancel. However, under certain circumstances, alternative policies might supersede to define refund eligibility. Situations beyond your control that necessitate cancellation may qualify you for a partial or complete refund under. In instances of host cancellation or if you encounter a booking issue (as detailed in our Booking, Cancellation, Rebooking and Refund policy), you may be eligible for rebooking assistance or a partial/full refund as per our policy. Refer to each respective legal term or policy for detailed coverage and refund information. Appeals against a Livjaza decision can be made through our customer service.

2.2 Modifications to bookings

Both hosts and guests bear the responsibility for any agreed-upon booking modifications, whether arranged through the Livjaza platform or facilitated by Livjaza customer service ("Booking modifications"). Any extra costs, fees, or taxes arising from booking modifications must be settled accordingly.

3. Obligations

As a guest, you are accountable for your actions and those of anyone you invite or grant access to the accommodation, including common areas and any host service. This includes ensuring the accommodation (and any personal property therein) and common areas are left in the condition found upon arrival, covering all reasonable damage claims, and conducting yourself lawfully and respectfully at all times. When booking for minors (anyone under 18) or bringing them to a host service, you must have the authority to act on their behalf and ensure their supervision. As the host you indemnify Livjaza from any claims third-party or otherwise.

Host terms

4. Hosting on Livjaza

4.1 Becoming a host

Livjaza offers you, as a host, the opportunity to use the Livjaza platform in line with these terms, allowing you to present your accommodation, or any other host service to our engaged community of guests—and to generate income in the process. Setting up a listing is straightforward, and you maintain full autonomy over your hosting dynamics—this includes setting your prices, cancellation policies, availability, and the rules governing each listing.

4.2 Engagements with guests

By accepting a booking request or upon the confirmation of a booking through the Livjaza platform, you are forming a direct contract with the guest. It becomes your responsibility to provide the host service as described in your listing and at the price you've set. You also agree to adhere to any applicable fees, including Livjaza’s service charges (plus any relevant taxes), for each booking made. Livjaza payments will process deductions for any amounts owed by you from your payout, barring any alternate arrangements agreed upon by both parties. Any terms or conditions that you establish in any additional contract with guests must: (i) align with these terms, our additional legal terms, policies, and the details provided in your listing, and (ii) be clearly disclosed within the description of your listing.

4.3 Host autonomy

Your association with Livjaza is characterised by your independence, not as an employee, agent, joint venture, or partner of Livjaza, except in cases where Livjaza payments acts as a payment collection agent as detailed in the payment terms. Livjaza does not exert control over your host services, acknowledging that you have the liberty to decide if, when, and how to offer your host services, including determining the price and terms under which they are presented.

5. Curating your listing

5.1 Listing creation and maintenance

The Livjaza platform offers intuitive tools designed for you to effortlessly establish and manage your listing. It's imperative that your listing conveys complete and precise information about your host service, pricing, additional fees (such as cleaning and service charges), and any specific rules or conditions applicable to your guests or listing. You bear full responsibility for your actions and any oversights, ensuring that your listing details (including calendar availability) and visuals (like photographs) remain current and accurate. Securing relevant insurance for your host services is advised, and we recommend a thorough review of policy specifics. Please note, only one listing per accommodation is permitted, however, if your property encompasses multiple distinct spaces for guests, you may create several listings for it.

5.2 Understanding your legal commitments

You must familiarise yourself with and adhere to any applicable laws, regulations, and third-party agreements relevant to your listing or host services. This includes, but is not limited to, restrictions imposed by leases or homeowner associations, as well as zoning, rental, or other legal requirements affecting short-term and long-term accommodations. Certain jurisdictions mandate host registration, permits, or licenses for various host services (e.g., short-term accommodations, food preparation, alcohol sales, tour guiding, or vehicle operations). In some areas, the services you wish to offer may be entirely prohibited. Some laws may also require you to register your guests. Additionally, some regions have regulations that could establish tenancy rights for guests, imposing further obligations on you as a host. It is crucial to review your local laws to identify which regulations are applicable to the host services you intend to provide. Any legal information we offer is purely for informational purposes, and we urge you to verify your specific obligations independently. For handling and processing personal data of guests and others, compliance with applicable privacy laws and these terms, including our host privacy standards, is mandatory. Should you have any legal inquiries, seeking professional advice is always recommended.

5.3 Visibility in search results

The positioning and visibility of your listing in search outcomes on the Livjaza platform are influenced by various factors, including but not limited to:

Guest search criteria (e.g., number of guests, destination, duration of stay, budget),
Listing attributes (e.g., location, pricing, availability, quality and quantity of images, guest feedback, host status, how long the listing has been active, guest interaction, and popularity),
Host and listing prerequisites (e.g., minimum or maximum stay requirements, booking deadlines),
Guest history and preferences (e.g., past travels, saved listings, search origin).

The display of search results may vary between our mobile application and website, including differences in map views. Livjaza may offer hosts the option to highlight their listings in search or other areas of the Livjaza platform through additional fees. For comprehensive details on search ranking factors, promotional initiatives, and identification of promoted content, please consult our Help Center.

5.4 Your duties

You are accountable for your actions and any neglect, as well as for those whom you permit to participate in delivering your host services. It's your responsibility to set your prices and define the rules and conditions for your listing. All fees and charges must be transparently stated in your listing description. The collection of any extra fees or charges outside the Livjaza platform is strictly prohibited unless if it is related to the reservation. Encouraging guests to undertake actions off the Livjaza platform, like creating accounts on third-party platforms, submitting reviews externally, sharing contact details, or similar actions, violates our app.

5.5 Collaborative hosting

If you're hosting alongside a co-host, as part of a team, a business, or another organization, you are collectively responsible and liable for each participant's actions in providing host services for each of your listings, under these terms. It's essential to ensure all team members or individuals delivering host services on your behalf are aware of and comply with these obligations. Should you agree to terms or enter into agreements, you assert and guarantee your authority to bind your group, business, or organization legally, affirming that each entity is compliant with the laws of its jurisdiction. If you authorise Livjaza to distribute a portion of your earnings to co-hosts or other associated hosts, or direct payments to third parties, you must have the rightful authority to do so and are responsible for the accuracy and legality of any payment instructions provided.

6. Cancellations, booking issues, and amendments

6.1 Cancellation procedures and booking complications

Typically, if a guest cancels a reservation, your compensation follows the cancellation policy in place for that booking. It's crucial not to cancel a guest's booking without a legitimate reason as outlined in our Special Circumstances Policy or by law. Imposing a cancellation without such reasons may lead to penalties and other repercussions. Should a guest encounter a booking issue (defined in our Booking, Cancellation, Rebooking & Refund Policy), a special circumstance arises, or a booking gets canceled, your payment will be adjusted by the refund amount given to the guest and any additional reasonable costs incurred due to the cancellation. In instances where a refund is processed after your payment, or if the refund and incurred costs surpass your earnings, Livjaza (through its payment mechanism) will recover those funds from you, including potential deductions from future payments. It's important to recognise that our Booking, Cancellation, Rebooking & Refund Policy, Special Circumstances Policy, and these terms take precedence over your chosen cancellation policy when they permit a reservation's cancellation and/or a refund to the guest. If a refund to a guest is anticipated under these policies, the release of any payments for that booking might be postponed until a decision on the refund is finalised. Should you disagree with a decision by Livjaza, you are encouraged to contact our Customer Support.

6.2 Modifications to bookings

Both hosts and guests bear responsibility for any agreed-upon booking modifications, whether arranged through the Livjaza platform or facilitated directly by Livjaza Customer Support, and must cover any related additional costs, fees, or taxes.

7. Tax responsibilities

7.1 Obligations of hosts regarding taxes

As a host, it's your duty to understand and fulfill all relevant legal obligations concerning the declaration, collection, remittance, or incorporation of any applicable VAT, other indirect taxes, occupancy taxes, tourist, income, or other taxes ("Taxes").

7.2 Tax information and compliance

Tax regulations in certain jurisdictions may necessitate that we gather and/or report your tax information, withhold taxes from your payouts, or both. If you do not provide sufficient documentation to fulfill any obligations to withhold taxes from your payouts, we may hold back payouts up to the legally required amount until such documentation is provided. You agree that Livjaza has the authority to issue invoices or similar tax documentation on your behalf for VAT, tourism, consumption, or other taxes related to your host services to ensure accurate tax reporting.

General terms

8. Intellectual property rights

8.1 Our intellectual property

We are the owner or the licensee of all intellectual property rights in our services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the services (collectively, the "content"), as well as the trademarks, service marks, and logos contained therein (the "marks").

Our content and marks are protected by copyright and trademark laws [AK1] (and various other intellectual property rights and unfair competition laws) and[U2] treaties in the United Arab Emirates and around the world.

The content and marks are provided in or through the services "AS IS" for your personal, non-commercial use or internal business purpose only.

8.2 Your use of our services

Subject to your compliance with these legal terms, we grant you a non-exclusive, non-transferable, revocable license to:

access the services; and
download or print a copy of any portion of the content to which you have properly gained access solely for your personal, non-commercial use or internal business purpose.

Except as set out in this section or elsewhere in our legal terms, no part of the services and no content or marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

If you wish to make any use of the services, content, or marks other than as set out in this section or elsewhere in our legal terms, please address your request to: hello@livjaza.com. If we ever grant you the permission to post, reproduce, or publicly display any part of our services or content, you must identify us as the owners or licensors of the services, content, or marks and ensure that any copyright or proprietary notice appears or is visible on posting, reproducing, or displaying our content.

We reserve all rights not expressly granted to you in and to the services, content, and marks.

Any breach of these intellectual property rights will constitute a material breach of our legal terms and your right to use our services will terminate immediately.

8.3 Your submissions and contributions

Please review this section carefully prior to using our services to understand the (a) rights you give us and (b) obligations you have when you post or upload any content through the services.

Submissions

By directly sending us any question, comment, suggestion, idea, feedback, or other information about the services ("Submissions"), you agree to assign to us all intellectual property rights in such submission. You agree that we shall own this submission and be entitled to its unrestricted use and dissemination for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you.

Contributions

The services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality during which you may

create, submit, post, display, transmit, publish, distribute, or broadcast content and materials to us or through the services, including but not limited to text, writings, video, audio, photographs, music, graphics, comments, reviews, rating suggestions, personal information, or other material ("Contributions"). Any submission that is publicly posted shall also be treated as a contribution.

You understand that contributions may be viewable by other users of the services.

When you post contributions, you grant us a license (including use of your name, trademarks, and logos)

By posting any contributions, you grant us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to: use, copy, reproduce, distribute, sell, resell, publish, broadcast, retitle, store, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part), and exploit your contributions (including, without limitation, your image, name, and voice) for any purpose, commercial, advertising, or otherwise, to prepare derivative works of, or incorporate into other works, your contributions, and to sublicense the licenses granted in this section. Our use and distribution may occur in any media formats and through any media channels.

This license includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide.

You are responsible for what you post or upload

By sending us submissions and/or posting contributions through any part of the services or making contributions accessible through the services by linking your account through the services to any of your social networking accounts, you:

confirm that you have read and agree with our terms and will not post, send, publish, upload, or transmit through the services any submission nor post any contribution that is illegal, harassing, hateful, harmful, defamatory, obscene, bullying, abusive, discriminatory, threatening to any person or group, sexually explicit, false, inaccurate, deceitful, or misleading;
to the extent permissible by applicable law, waive any and all moral rights to any such submission and/or contribution;
warrant that any such submission and/or contributions are original to you or that you have the necessary rights and licenses to submit such submissions and/or contributions and that you have full authority to grant us the above-mentioned rights in relation to your submissions and/or contributions; and
warrant and represent that your submissions and/or contributions do not constitute confidential information.

You are solely responsible for your submissions and/or contributions and you expressly agree to reimburse us for any and all losses that we may suffer because of your breach of (a) this section, (b) any third party’s intellectual property rights, or (c) applicable law.

We may remove or edit your content

Although we have no obligation to monitor any contributions, we shall have the right to remove or edit any contributions at any time without notice if in our reasonable opinion we consider such contributions harmful or in breach of these legal terms. If we remove or edit any such contributions, we may also suspend or disable your account and report you to the authorities.

9. User-generated content

The services may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the services, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, "Contributions"). Contributions may be viewable by other users of the services and through third-party websites. As such, any contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any contributions, you thereby represent and warrant that:

The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorise us, the services, and other users of the services to use your contributions in any manner contemplated by the services and these legal terms.
You have the written consent, release, and/or permission of each and every identifiable individual person in your contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your contributions in any manner contemplated by the services and these legal terms.
Your contributions are not false, inaccurate, or misleading.
Your contributions are not unsolicited or unauthorised advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
Your contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libellous, slanderous, or otherwise objectionable (as determined by us).
Your contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
Your contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
Your contributions do not violate any applicable law, regulation, or rule.
Your contributions do not violate the privacy or publicity rights of any third party.
Your contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors.
Your contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
Your contributions do not otherwise violate, or link to material that violates, any provision of these legal terms, or any applicable law or regulation.

Any use of the services in violation of the foregoing violates these legal terms and may result in, among other things, termination or suspension of your rights to use the services.

10. Content license

By posting your contributions to any part of the services, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such contributions, and grant and authorise sub-licenses of the foregoing. The use and distribution may occur in any media formats and through any media channels.

This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide.

We do not assert any ownership over your contributions. You retain full ownership of all of your contributions and any intellectual property rights or other proprietary rights associated with your contributions. We are not liable for any statements or representations in your contributions provided by you in any area on the services. You are solely responsible for your contributions to the services and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your contributions.

We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any contributions; (2) to re-categorise any contributions to place them in more appropriate locations on the services; and (3) to pre-screen or delete any contributions at any time and for any reason, without notice. We have no obligation to monitor your contributions.

11. Guidelines for reviews

We may provide you with areas on the services to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organise a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews at our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sub-licensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to the review.

12. Platform fees

Livjaza may impose fees (alongside any applicable taxes) on both hosts and guests for the privilege of utilizing the Livjaza platform. These applicable fees will be transparently communicated to hosts prior to the publication of a listing and to guests ahead of finalizing a booking. Detailed information regarding the circumstances under which service fees are applied and the method of their calculation can be found in our service fees section. Unless stated otherwise on the Livjaza platform, service fees are generally non-refundable.

Service fees

Service fees are essential charges applied by our service to support the overall functionality, security, and enhancement of our services. These fees help maintain the platform, provide customer support, handle payment processing, and more.

Here’s a detailed explanation of service fees and how we may adjust them:

Types of service fees we may charge but not limited to

1. Guest service fee

This fee is charged to guests at the time of booking. It is usually a percentage of the total booking cost.
It covers the cost of customer support, payment processing, insurance, marketing, and other platform services.

2. Host service fee

This fee is deducted from the host’s payout for each booking. It is typically a percentage of the booking subtotal (excluding taxes and refundable fees).
It helps cover the cost of processing bookings, maintaining the platform, and providing host support and protection.

Adjusting service fees

We may periodically review and adjust service fees to ensure they remain fair and reflective of the services provided. Adjustments can include adding new fees, modifying existing ones, or removing certain fees altogether. Here’s how we may add or take away service fees:

1. Adding service fees

Introduction of new services: If we introduce new features or services that incur additional costs, we may add a corresponding service fee. For example, if we offer premium insurance coverage for guests, a new fee might be introduced to cover this service.
Operational cost increases: If the operational costs of maintaining and improving the platform increase, we may add or adjust fees to ensure continued service quality and sustainability.

2. Modifying service fees

Regular review: We regularly review our service fee structure to ensure it aligns with market standards and user expectations. Based on this review, we may increase or decrease the percentage or amount of existing fees.
Promotional offers: Periodically, we might offer promotional discounts or reduced fees for specific periods or under certain conditions to encourage bookings and enhance user experience.

3. Removing service fees

Cost efficiency improvements: If we achieve significant cost savings through operational efficiencies or technological advancements, we may pass these savings on to our users by reducing or removing certain service fees.
User feedback: Based on user feedback and satisfaction surveys, if a particular fee is deemed unnecessary or overly burdensome, we may choose to eliminate it to improve user satisfaction.

Communication of changes

Any changes of service fees will be communicated clearly and in advance to both guests and hosts. Notifications will be sent via email and updates will be posted on our platform. We aim to provide transparency and ample notice to ensure our users can adapt to any changes. Example scenarios:

1. Adding a guest service fee

We introduce a new concierge service for guests that provides personalised travel planning and assistance.
A small fee is added to bookings that opt for this service to cover the additional costs.

2. Modifying a host service fee

We implement new, cost-effective technology that reduces the cost of payment processing.
The host service fee is reduced to reflect the lower processing costs.

3. Removing a service fee

Based on host feedback, we determine that the insurance fee for minor damages is more of a burden than a benefit.
The minor damage insurance fee is removed, reducing overall costs for hosts.

By adjusting service fees thoughtfully, we aim to balance the costs of providing high-quality services while ensuring affordability and value for our users. For any questions or concerns about service fees, our Customer Support team is always available to assist you.

13. Livjaza platform conduct

13.1 Code of conduct

Adherence to the following rules is mandatory, and you must not assist or encourage others to breach or bypass these regulations.

Integrity and respect

Engage with honesty, uphold integrity, and treat everyone with respect.
Avoid falsehoods, misrepresentations, or impersonating others.
Maintain politeness and respect in all interactions.

Compliance with terms and policies

Do not attempt to circumvent the enforcement of these terms, our additional legal terms, policies, and standards, for example, by creating duplicate accounts or listings.

Equality

Abide by our Anti Discrimination Policy and refrain from discriminatory practices or harassment.

Protection of the platform

Do not engage in scraping, hacking, reverse engineering, or compromising the Livjaza platform.
Avoid using bots, crawlers, or other automated means for data collection or interaction with the Livjaza platform.
Do not interfere with, disable, or attempt to circumvent any protection or security feature of the Livjaza platform.

Authorised use

Use personal information of other members solely as necessary to facilitate transactions authorised by these terms.
Commercial messages require express consent from the recipients.
Content available through the Livjaza platform may be used only to the extent necessary for your permitted use of the platform.

Financial integrity

Avoid making or accepting bookings or payments outside the Livjaza platform to circumvent fees, taxes, or for any other reason.

Legal responsibilities

Comply with all applicable laws, including those related to privacy, data protection, and export control.
If providing someone else’s personal information, ensure legal compliance and authorization.
Adherence to terms and policies: Engage with our platform in accordance with our terms, and policies.

Event management

Unauthorised parties or events are strictly prohibited.

Trademark respect

Use the Livjaza name, logo, branding, or trademarks only with express written permission and as specified in our trademark guidelines.

13.2 Reporting Infringements

If you believe a member, listing, or content presents an immediate danger to people or property, contact local authorities first, then notify Livjaza. If you have reported a concern to the authorities, Livjaza may ask for a copy of that report. While we're not obliged to act on every report, we're committed to maintaining the safety and integrity of our platform.

14. Terms and termination

These legal terms shall remain in full force and effect while you use the services. WITHOUT LIMITING ANY OTHER PROVISION OF THESE LEGAL TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

15. Modifications and interruptions

We reserve the right to change, modify, or remove the contents of the services at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our services. We also reserve the right to modify or discontinue all or part of the services without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the services.

We cannot guarantee the services will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the services, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the services at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the services during any downtime or discontinuance of the services. Nothing in these legal terms will be construed to obligate us to maintain and support the services or to supply any corrections, updates, or releases in connection therewith.

16. Governing law

These legal terms shall be governed by and defined following the Federal laws of the United Arab Emirates and the laws of the Emirate of the Dubai. Livjaza Vacation Homes Rental LLC and yourself irrevocably consent that the courts of the United Arab Emirates shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these legal terms.

17. Dispute resolution

Informal negotiations

To expedite resolution and control the cost of any dispute, controversy, or claim related to these legal terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the parties agree to first attempt to negotiate any dispute (except those disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one party to the other party.

Restrictions

The parties agree that any arbitration shall be limited to the dispute between the parties individually. To the full extent permitted by law, (a) no arbitration shall be joined with any other proceeding; (b) there is no right or authority for any dispute to be arbitrated on a class-action basis or to utilise class-action procedures; and (c) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.

Exceptions to informal negotiations and arbitration

The Parties agree that the following disputes are not subject to the above provisions concerning informal negotiations binding arbitration: (a) any disputes seeking to enforce or protect, or concerning the validity of, any of the intellectual property rights of a party; (b) any dispute related to, or arising from, allegations of theft, piracy, invasion of privacy, or unauthorised use; and (c) any claim for injunctive relief. If this provision is found to be illegal or unenforceable, then neither Party will elect to arbitrate any dispute falling within that portion of this provision found to be illegal or unenforceable and such dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the Parties agree to submit to the personal jurisdiction of that court.

18. Corrections

There may be information on the services that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the services at any time, without prior notice.

19. Disclaimer of endorsements and warranties

Livjaza does not endorse or guarantee the existence, behaviour, performance, safety, quality, legality, or suitability of any guest, host, host service, or listing. Nor do we claim that the verification processes or background checks (if conducted) on members will detect previous misconduct or prevent future misconduct. Any mention of a member being "verified" or similar terminology solely indicates that the member or Livjaza has completed a relevant verification or identification procedure, and nothing more. Livjaza is not accountable for any outages or disruptions to the Internet and telecommunications infrastructure outside of our control that may interrupt the availability of the Livjaza platform. We may, considering the members’ legitimate interests (such as by providing prior notice), temporarily restrict the availability of the Livjaza platform or certain features thereof, if necessary due to capacity limits, to uphold the security or integrity of our servers, or to perform maintenance tasks that ensure the correct or enhanced functioning of the Livjaza platform.

20. Liability

20.1 Livjaza holds no liability under statutory provisions for damages resulting from harm to life, body, or health caused by a negligent or willful breach of duty by Livjaza, its legal representatives, or vicarious agents, as well as for any guarantees or any other strict liability.

20.2 Livjaza is not liable for damages that arise from mere negligent breaches of duty.

20.3 Insofar as Livjaza’s liability is excluded or limited, this also extends to the personal liability of its legal representatives, employees, and other agents.[AK6]

21. Indemnification

To the fullest extent permitted by applicable law, you agree to absolve, defend (at Livjaza’s discretion), indemnify, and hold harmless Livjaza (including its affiliates, subsidiaries, and their personnel) from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, resulting from: (i) your violation of these terms, any supplemental or additional terms applicable to a product or feature, or our additional legal terms, policies, or standards; (ii) your improper use of the Livjaza platform; (iii) your interaction with any member, accommodation at a host service, participation in host service, including without limitation, any injuries, losses, or damages (compensatory, direct, incidental, consequential, or otherwise) arising in connection with or as a result of such interaction, stay, participation, or use; (iv) your failure, or our failure at your instruction, to accurately report, collect, or remit Taxes; or (v) your violation of any laws, regulations, or third-party rights, such as intellectual property or privacy rights. This obligation to indemnify only applies to the extent that the claims, liabilities, damages, losses, and expenses are proven to have been caused by your culpable breach of contract.

22. Services management

We reserve the right, but not the obligation, to: (1) monitor the services for violations of these legal terms; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these legal terms, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the services or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the services in a manner designed to protect our rights and property and to facilitate the proper functioning of the services.

23. Privacy policy

We care about data privacy and security. Please review our Privacy Policy. By using the services, you agree to be bound by our Privacy Policy, which is incorporated into these legal terms. Please be advised the services are hosted in the United Arab Emirates. If you access the services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United Arab Emirates, then through your continued use of the services, you are transferring your data to the United Arab Emirates, and you expressly consent to have your data transferred to and processed in the United Arab Emirates.

24. User data

We will maintain certain data that you transmit to the services for the purpose of managing the performance of the services, as well as data relating to your use of the services. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the services. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

25. Electronic communications, transactions, and signatures

Visiting the services, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email, and on the services, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SERVICES. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction that require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

26. Miscellaneous

These legal terms and any policies or operating rules posted by us on the services or in respect to the services constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these legal terms shall not operate as a waiver of such right or provision. These legal terms operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these legal terms is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these legal terms and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these legal terms or use of the services. You agree that these legal terms will not be construed against us by virtue of having drafted them. You hereby waive any and all defences you may have based on the electronic form of these legal terms and the lack of signing by the parties hereto to execute these legal terms.

27. Contact us

In order to resolve a complaint regarding the services or to receive further information regarding the use of the services, please contact us at:

Livjaza Vacation Homes Rental LLC

Dubai, Dubai

United Arab Emirates

hello@livjaza.com

In case the site is temporarily unavailable, you can reach us through @livjazahelp. Please use this option for emergencies only.