1. Policy statement

Livjaza is committed to providing a platform and work environment that is free from discrimination and harassment. We believe in equal opportunity for all hosts, guests, and employees and will not tolerate any form of discrimination or harassment based on race, colour, religion, gender, national origin, age, disability, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

2. Purpose

This policy aims to:

Define Livjaza’s commitment to preventing discrimination and harassment for those that use any Livjaza products or services.
Provide guidelines to hosts, guests, employees, agents, and partners to promote a respectful and inclusive environment.
Ensure compliance with UAE anti-discrimination laws and international best practices.

3. Scope

This policy applies to all hosts, guests, employees, directors, officers, agents, consultants, contractors, and any other third parties acting on behalf of Livjaza, regardless of their location. It also applies to all interactions and transactions conducted through Livjaza’s platform and within the organization globally.

4. Definitions

Discrimination

Treating an individual unfairly or less favourably because of a characteristic such as race, color, religion, gender, national origin, age, disability, marital status, sexual orientation, or gender identity.

Harassment

Unwanted conduct related to any protected characteristic that violates a person's dignity or creates an intimidating, hostile, degrading, humiliating, or offensive environment.

Retaliation

Adverse actions taken against someone for reporting discrimination or harassment or participating in an investigation.

5. Prohibited conduct

Discrimination

Livjaza prohibits discrimination in any form, including but not limited to listing properties, booking processes, interactions between hosts and guests, employment practices, and support services.

Harassment

Livjaza prohibits harassment, including sexual harassment, bullying, and any other form of harassment based on protected characteristics.

Retaliation

Livjaza prohibits retaliation against anyone who reports discrimination or harassment or participates in an investigation.

6. Equal opportunity

Platform access

Livjaza will ensure that access to its platform, including the ability to list properties or book stays, is provided without discrimination and based on merit, qualifications, and adherence to community guidelines.

Employment practices

Livjaza will ensure that employment practices such as recruitment, hiring, training, promotion, compensation, job assignments, and benefits are conducted without discrimination and based on merit, qualifications, and business needs.

Interactions

Livjaza is committed to fostering respectful and inclusive interactions between hosts, guests, and employees. All parties are expected to treat each other with dignity and respect.

7. Hosting tiers and algorithmic exposure

Hosting tiers

Livjaza offers various hosting tiers that may provide certain marketing advantages. This differentiation is based on objective criteria such as host performance, guest reviews, and adherence to platform guidelines. It does not constitute discrimination.

Algorithmic exposure

If some hosts receive more exposure than others, it may be due to the random algorithm or their optimization of listing features. This process is designed to enhance user experience and does not reflect discriminatory practices.

8. Reporting and investigation

Reporting

Hosts, guests, employees, and associated persons must report any incidents of discrimination or harassment to Livjaza’s representative/support team, human resources department, management, or compliance officer. Reports can be made anonymously.

Investigation

All reported incidents will be promptly and thoroughly investigated. Livjaza will maintain confidentiality to the extent possible.

Non-retaliation

Livjaza will not tolerate retaliation against anyone who reports discrimination or harassment in good faith.

9. Training and communication

Training

Livjaza will provide regular training to employees and associated persons to ensure they understand this policy and the importance of preventing discrimination and harassment.

Communication

This policy will be communicated to all hosts, guests, employees, and third parties acting on behalf of Livjaza. It will also be included in the user terms and conditions and made available on the Livjaza website.

10. Compliance monitoring

Regular audits

Conduct regular audits to ensure compliance with this policy and applicable laws. Any deviations will be addressed promptly.

Compliance reviews

Periodically review compliance controls and processes to identify and mitigate risks of discrimination and harassment.

11. Consequences of non-compliance

Hosts and guests who violate this policy will face appropriate actions, which may include removal from the platform and prohibition from using Livjaza services in the future. Employees who violate this policy will face disciplinary action, which may include termination of employment.

12. Review and amendments

This policy will be reviewed annually and updated as necessary to ensure its effectiveness and compliance with applicable laws and regulations.

By adhering to this comprehensive anti-discrimination policy, Livjaza demonstrates its commitment to fostering a diverse, inclusive, and respectful platform and work environment and ensuring compliance with UAE anti-discrimination laws and international standards.

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