Planning a trip can be an exciting experience, but sometimes, unforeseen circumstances force us to change our plans. Understanding the cancellation policies can save you time and hassle if you need to cancel a stay or deal with major disruptions. This guide will walk you through the various aspects of canceling reservations on Livjaza, ensuring you are well informed about your options and the steps involved.

Cancelling your reservation for a stay

Your plans have changed, and you need to cancel your reservation. No problem!

Here’s how you can do it:

Desktop, iOS, Android, Mobile App

Click on Trips and select the reservation you want to cancel.
Under Reservation Details, click Cancel Reservation.
Choose a reason for canceling.
Click Cancel Reservation.

Check if you’ll receive a refund before canceling

You can quickly check if you’ll receive a refund before canceling your reservation. If you’re canceling because of an issue during your stay, you can ask your host to fix it, request a partial refund, or cancel your reservation for a full refund at Livjaza’s discretion. For issues with your stays, we recommend reaching out to us after reaching out to your host. If the host cannot help we can help reach a conclusion suitable for both the host and the guest.

Changing the date of your reservation

If the dates of your Livjaza stay no longer work for you, don't worry—you might be able to change the dates.

To reschedule for a different date:

Desktop

Go to Trips and click the reservation you want to change.
Click Change or Cancel.
Under Change Dates, click Next.
Find a new date, and click Choose.
Click Confirm Change immediately if your host allows or wait for the host’s approval for the requested change.

iOS and Android

Tap Trips and select the reservation you want to change.
Tap Manage Reservation, and tap Change Dates.
Select a new date, and tap Change Reservation.

Mobile App

Go to Trips and tap the reservation you want to change.
Tap Manage Reservation.
Under Change Dates, tap Next.
Find a new date, and tap Choose.
Tap Confirm or Request Change.

If the options don’t work for you, you can request to book another date or time on your host’s calendar or cancel your reservation.

The cost of your reservation may be affected

Depending on your host’s pricing, changing the dates of your reservation may affect the total cost of your trip. The original and new total will be shown before you submit your trip change request. If the cost of your trip changes, you’ll be charged or refunded, if necessary.

If the cost increases

The additional fee will be charged to your original payment method once the host accepts your trip change request. For some payment methods, guests must submit the additional payment within 48 hours.

If the cost decreases

You’ll be refunded using the payment method you used when you made the reservation.

Canceling or withdrawing a trip request

Do you need to add another guest or change the dates of your reservation before it’s confirmed?

Here’s what you need to know:

When you can add a guest

Check the status of your request. If it is still pending you can add guests any price difference will be shown to you before confirming changes. If the request has already been accepted then you can request a change which will be subject to the host’s approval.

When you can cancel or withdraw a request

First, check the status of your request. If the host has already accepted it, it’s subject to their cancellation policy. If it’s still pending, you can cancel, and you won’t be charged for the reservation or the service fees.

How to cancel or withdraw a request:

Desktop, iOS, Android, Mobile App

Click Trips and select the reservation you want to change.
For a reservation that says Pending, click Withdraw Request.
Click Cancel Request.

Canceling a trip due to a major disruptive event

If you need to cancel because a large-scale event at your destination prevents the completion of your reservation, Livjaza can help.

Here's how:

Understanding the Major Disruptive Events Policy

Read the Major Disruptive Events Policy to understand what’s covered.
Check the reservation details page to determine eligibility for your stay.
In some cases, you may need to contact Livjaza to determine eligibility.

Rebooking a cancelled reservation

Change of plans? Not a problem! While canceled reservations can’t be restored, you can contact the host and book a new reservation.

Book as usual, or the host can send you a special offer

We recommend messaging the host to let them know your plan for rebooking.
You can book a reservation for the host’s place again as you did before, or the host can send you a special offer with the booking details you’ve agreed on. You’ll have 24 hours to accept the special offer, and once you do, your reservation will be automatically confirmed.

Requesting a full refund of your original cancelled reservation

If you didn't get a full refund for the original canceled reservation, you can contact Livjaza to request a full refund after you rebook.

Messaging the host to book again

Desktop, iOS, Android, Mobile App

Go to Trips and click Cancelled.
Select the reservation you want to make again.
Click Message Host.

If your host cancels your reservation

While it’s rare, sometimes a host must cancel a reservation.

If this happens, here’s what you can expect:

Your refund if your host cancels

If your host cancels your reservation before check-in, you’ll receive a full refund, including service fees.
Your refund will be sent using the payment method you used when you booked.
If your reservation check-in is more than 30 days away, we’ll issue your refund immediately. If your check-in is within 30 days, we’ll contact you to determine if you’d like your refund processed immediately.

How we’ll let you know if your host cancels

You’ll get an email with full details, including your refund info when a cancellation occurs.

If your host asks you to cancel

If your host lets you know they can’t accommodate your stay, don’t cancel for them. Instead, send them a message asking them to withdraw. That way, you’ll be eligible to receive a full refund.

Finding your host's cancellation policy

Maybe you just need peace of mind before booking, or perhaps you need to cancel right now. You can find cancellation details on the listing page and during the booking process—before you pay.

How to find the cancellation policy for a confirmed reservation:

Desktop, iOS, Android, Mobile App

Click Trips and select the reservation you want to check.
Under Reservation Details, go to the Cancellation Policy.
Click Read More to view the cancellation policy applicable to your reservation.

Check if you can cancel your reservation for free

Cancellation policies can always be found in the “cancellation policy” section of the listing page and the checkout screen while booking. If you’ve already booked, you can find the full details of your host’s policy on the Reservation details page.
Cancellation policies are set by the host and vary by listing. If a host has selected a policy with a fully refundable option, you can cancel the reservation for free — just make sure you cancel before the time and date listed.
Some listings may be non-refundable or only partially refundable after specific dates and times. In these cases, you won’t be able to cancel your reservation for free unless Livjaza’s Major Disruptive Events Policy covers the cancellation.

Cancellation deadlines and refunds

The times and dates we display for cancellation policies are based on the local time zone of the listing. Cancellation deadlines for receiving refunds are measured from the check-in time for the listing in its local time zone or 3:00 PM if no check-in time is specified.
If you want your refund, start canceling your reservation, and we’ll give you a detailed breakdown. Depending on the length of your stay, when you cancel, and the cancellation policy that applies to your reservation, you may get a partial refund if you cancel after check-in.

Major disruptive event

In rare circumstances that a large-scale event at your destination prevents the completion of your reservation, you may be eligible for a refund under Livjaza's Major Disruptive Events Policy.

Issues while you're on a trip

If you encounter issues at your listing that the host cannot resolve quickly, you may be protected under our Booking, Cancellation, Rebooking, and Refund Policy.

Cancellation policies for hosts

If you are a host or want to learn more about the cancellation policies available, please refer to the cancellation policies for your listing.

Major disruptive events policy

This policy explains how cancellations are handled when large-scale events prevent or legally prohibit reservation completion.

What events are covered?

Declared public health emergencies and epidemics.
Government travel restrictions.
Military actions and other hostilities.
Large-scale outages of essential utilities.
Natural disasters.

What happens if a covered event impacts a reservation?

Livjaza assesses the situation to determine whether the Major Disruptive Events Policy applies. If it does, guests can cancel their reservation and receive a refund, travel credit, and other consideration. Hosts can cancel without fees or other adverse consequences, but their listing’s calendar will be blocked for the dates of the canceled reservation.

What is not covered?

Events that impact a guest or their ability to travel, but not the reservation location.
Unexpected injury or illness.
Government obligations like jury duty or court appearances.
Non-binding travel advisories or other government guidance that fall short of a travel ban or prohibition.
Cancellation or rescheduling of an event for which the reservation was made.
Transportation disruptions are unrelated to a covered event.

How this policy affects hosts

Hosts can cancel without fees or other adverse consequences if the major disruptive events policy covers reservations. If a host cancels under this policy, their listing’s calendar will be blocked for the dates of the canceled reservation.

Extenuating circumstances policy

This policy covers how cancellations are handled when unforeseen events beyond your control arise after booking, making it impracticable or illegal to complete your reservation.

What events are covered?

Changes to government travel requirements.
Declared emergencies and epidemics.
Government travel restrictions.
Military actions and other hostilities.
Natural disasters.

What is not covered?

Unexpected disease, illness, or injury.
Government obligations like jury duty, court appearances, or military duties.
Travel advisories or other government guidance.
Cancellation or rescheduling of an event for which the reservation was made.
Transport disruptions unrelated to a covered event.

What to do next

If Livjaza notifies you or publishes information confirming that this policy applies to your reservation, follow the cancellation instructions provided. Be prepared to provide documentation showing how the event affected you or your reservation.

Other things to be aware of

This policy applies to all reservations with a check-in date on or after the effective date.

Understanding Livjaza's cancellation policies and procedures can help you confidently navigate changes in your travel plans. Whether you need to cancel a stay or deal with major disruptions, this guide provides you with all the necessary information to manage your reservations effectively. Always check the specific cancellation policy of your booking and stay informed about your options to ensure a smooth and hassle-free travel experience.

In case the site is temporarily unavailable, you can reach us through @livjazahelp. Please use this option for emergencies only.