You've come to the right place if you need to cancel or update a reservation or understand how payments work. We’ll help you navigate any cancellations or alterations and explain what happens when changes are made.

Changing or canceling plans

Plans change, and that’s OK. To modify or cancel a reservation, ensure you’re logged in to your Livjaza account. Go to Trips, select the reservation (for a stay) you need to adjust, and follow the steps provided.

Finding your reservation info

To find details about a reservation you’ve made, check the message thread with your host or go to Trips:

Desktop, iOS, Android, Mobile App

Go to Trips and select your reservation.
Click on the reservation you want to check.
Find your booking information under Reservation Details, including your Confirmation Code.

If you still can’t find your reservation, ensure you’re logged in to the same Livjaza account you used to make the booking. If you booked through a friend’s or family member’s account, log in to their account or ask them to invite you as an additional guest.

Canceling your reservation for a stay

If your plans have changed and you need to cancel your reservation, here’s what to do:

Desktop, iOS, Android, Mobile App

Go to Trips and select the reservation you want to cancel.
Under Reservation Details, click Cancel Reservation.
Choose a reason for canceling and Confirm.

You can quickly check if you’ll receive a refund before canceling. If you’re experiencing an issue during your stay, you can ask your host to fix it, request a partial refund, or request to cancel your reservation for a full refund.

Changing the dates of your reservation

If you need to change the dates of a confirmed reservation, submit a trip change request to your host. Once you send the request, your host will receive a notification to approve or decline it.

How to change your reservation dates:

Desktop, iOS, Android, Mobile App

Go to Trips and select the trip you want to change.
Under Reservation Details, click Change Reservation.
Modify the dates and click Save.
Review your changes and click Send Request.

Changing your reservation may affect the total cost. The original and new totals will be shown before you submit your request.

Paying on Livjaza

Livjaza supports various payment methods, depending on your location. Major credit and debit cards and options like Google Pay and Apple Pay are accepted in specific countries. Your payment method will be charged as soon as your reservation is confirmed.

Payment methods accepted

Most countries: Visa, Mastercard, Amex, Apple Pay, Google Pay, PayPal

Offline or cash payments are prohibited and violate Livjaza’s Terms of Service.

Pay over time with Tabby or Tamara

Livjaza offers pay-over-time through Tabby or Tamara. Tabby or Tamara accepts all major debit and credit cards like Visa, Discover, Maestro, and Mastercard. Prepaid cards are not accepted.

Booking a trip: What to do if you’re new

Introduce yourself to hosts

Complete your profile to give potential hosts a chance to learn about you. Verify your ID and include a profile photo.

Find the right place for you

When searching for a place, include your dates and number of guests to get the most accurate pricing. Review the description, photos, reviews, house rules, amenities, and cancellation policy of each listing. Feel free to message the host with any additional questions.

Stay tuned for invites and special offers

Hosts might send special offers or invites you can book immediately through the message thread.

When you’ll pay for your reservation

Once you make a reservation, your payment method will be charged once the reservation is confirmed. The host doesn’t receive payment until 24 hours after your scheduled check-in, allowing both parties to ensure everything is as expected.

Major disruptive events

Suppose a large-scale event prevents your reservation from being completed, and you are eligible for a refund under Livjaza’s Major Disruptive Events Policy. Check the reservation details page or contact Livjaza to determine eligibility.

By following these guidelines and utilizing the provided resources, you can ensure a smooth and enjoyable experience with Livjaza, whether booking a stay, hosting guests, or managing your reservations.

In case the site is temporarily unavailable, you can reach us through @livjazahelp. Please use this option for emergencies only.