Whether new to the platform or looking to refine your booking skills, this guide covers everything you need to know about booking and staying with Livjaza. From creating a profile to making reservations, we've got you covered. This comprehensive guide will walk you through booking a place/stay, ensuring you have all the information and tips to make your experience seamless and enjoyable.

Introduce yourself to hosts

Complete your profile with your ID verification and a profile photo. This helps hosts know more about you and increases your chances of getting your trip requests approved. A complete profile builds trust and transparency, making hosts more comfortable accepting your booking request.

Find the right place for you

When searching for a place, include your dates and number of guests to get accurate pricing. Carefully review each listing’s description, photos, reviews, house rules, amenities, and cancellation policy. Feel free to message the host with additional questions—they typically respond within 24 hours. Once you've settled on a place, book it! Each host has its own style: some allow instant booking, while others require a request for approval.

Stay tuned for booking invites and special offers

If you message a host about specific dates, they might respond with an invite or special offer. This allows you to book immediately through the message thread. Act fast to secure the booking. Invites and special offers can provide unique opportunities to book popular listings that may not be available through standard searches.

Living in a place on Livjaza instead of renting

Monthly stays are great for long getaways or as an alternative to renting. Search for places with well equipped kitchens, washing machines, and other amenities to make you feel at home. Monthly stays offer discounted prices compared to shorter stays. Some listings also accommodate pets to bring along your fur buddy.

Being a considerate guest

Respect your host's property and neighbourhood. hosts will typically mention the house rules specific to their place in the listing’s “booking policies” section. Communicate your expectations and unique needs, keep your commitments, and explore the local area. Leave an honest review after your stay. Being a considerate guest ensures a positive experience for you and your host, fostering a welcoming community.

Booking requirements

To book a stay or experience, you must provide your full name, email address, confirmed phone number, and payment information. Depending on the type of booking, you may need to verify your identity. Providing accurate and complete information ensures a smooth booking process.

Age requirements

It’s against our Terms of Service for anyone under 18 to create an account to travel or host. Livjaza requires users to be of legal age requirement to ensure safety and compliance with regulations.

Travelling with children

Let the host know if you're bringing children or infants. Some hosts may have restrictions, so check the listing details or message the host for more information. It is left up to your discretion to ensure that the accommodation is suitable and safe for children.

Accessibility policy

Livjaza supports people with disabilities. Guests who require reasonable accommodation and services should not be discriminated against. Communicate with hosts in advance about your accessibility needs to ensure the accommodation serves your needs and requirements. Livjaza is committed to inclusivity and ensuring all guests can enjoy their stays.

Contacting hosts

Message hosts directly on Livjaza to ask about availability, amenities, or specific needs. Keep all communication and transactions on the platform for safety and privacy. Clear communication with hosts help avoid misunderstandings and ensures a pleasant stay.

Invites and special offers

Hosts can invite you to book or send special offers. Accept these invites or offers through your message thread within 24 hours to secure the booking. Special offers can provide unique deals and opportunities for your stay.

When to message your host

Message your host before sending a trip request if you have questions or need more information after booking. If booking request is accepted cancellation terms will apply. Hosts typically respond within a few hours. Effective communication ensures that all your needs and questions are addressed promptly.

Contacting a host without making a reservation

Message hosts to specific needs or amenities before booking. Enter the dates and number of guests for your trip before contacting the host. This helps you get accurate information and avoid booking issues.

If a host asks you to sign a contract

Hosts may ask you to sign contracts or rental agreements. Review the contract terms in the listing description and discuss any questions with the host before booking. Ensure you understand and agree to all terms before signing. Livjaza may take such contracts under consideration if it is legitimate and reasonable and shared through the Livjaza platform.

Booking instant book and regular listings

Instant Book listings allow you to book immediately without host approval. Send a reservation request for regular listings and wait for the host to respond. Make sure your account is set up with valid payment information, this will ensure your booking is confirmed.

Cancel or withdraw a trip request

You can cancel or withdraw a reservation request if the host hasn’t accepted it. If the request is still pending, you won’t be charged. Understand the cancellation policy to avoid unexpected charges.

Check your reservation status as a guest

Your reservation status keeps you updated on your booking. Check the status in your message thread or Trips tab to see if your reservation is confirmed, pending, or needs additional actions. Keeping track of your reservation status ensures a smooth travel experience.

Why the host may have declined your reservation request

Hosts may decline reservation requests for various reasons, such as no reviews, special requests, unavailable dates, or unclear communication. Ensure your profile is complete, verify your identity, and communicate clearly with hosts. Understanding these factors can help you improve your chances of a successful booking.

Host response time

Hosts typically respond to reservation requests within 24 hours. If you haven’t heard back, try contacting other hosts in the area or look for instant book listings. Prompt communication helps secure your desired accommodation quickly.

Booking a place on Livjaza is straightforward with these tips. Complete your profile, search with your dates and number of guests, review the listings thoroughly, and don't hesitate to message hosts for additional details. Utilise special offers to enhance your travel experience. By following these comprehensive guidelines, you can ensure a smooth and enjoyable booking process tailored to your specific needs and preferences. Happy travels with Livjaza!

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