Effective communication on Livjaza ensures a smooth and enjoyable experience for guests and hosts. This guide will walk you through how to read and send messages, contact hosts, manage your messages, and understand Livjaza’s message review policies.

How to read and send messages

It all starts with a message. Whether you have a question about a listing or want to book a stay immediately, messaging is essential. You must be logged in to your Livjaza account to read or send messages. Getting in touch with a host starts a message thread you can return to. Once you’ve taken that first step, your messages will help you keep all your communication organised for all your trips. Just click on a message thread to read an existing message or send a new one. You can filter, search, and archive your messages to stay on top of your conversations. You’ll find all your messages in one place.

Contacting hosts

Contacting hosts is simple. Send them a quick message on Livjaza to let them know you’re interested in their place or ask any queries you may have that will help you make the right choice.

Before a reservation

You can check out the listing and click or tap "Contact Host" to send a message. If you want to ask about specific reservation details, enter the dates and number of guests for your trip before hitting "Contact Host." You won’t be able to send a message unless you have selected it.

After your reservation is confirmed

If you have an accepted/confirmed reservation you can contact the host by going to "Trips," finding the reservation, and contacting the host from there or you can also find them in your inbox. If you have any co-travellers, you can invite them to join the reservation.

After your stay is completed

Do you need to follow up with a host post-trip? You can send a message to your host via your Inbox. If you need to resolve any payment issues, you can do so in the Help Center.

Manage all your Livjaza messages

Whether you travel or host, it’s good to know that all your messages are organised and searchable in one place.

All your messages in one place

You have an "All" view that unifies all guest, host, and support messages in one place. This means that if you're a host who also travels, you don’t have to switch between hosting and traveling to manage your messages.

Quick message filters

You can easily find what you’re looking for by applying a quick filter to differentiate the type of thread you want to access, such as hosting, support, and traveling.

Search all your messages

Can’t quite remember a person’s name? Just start typing to see all possible results in real time. Search results consider your quick filters, helping you refine searches even faster.

Messaging is a powerful tool for hosts

Hosting starts with a warm welcome, and the first message with guests sets the tone for future conversations. Hosts can save time by using suggested quick replies and scheduled messages, which allow them to send personalised messages quickly and automatically to answer frequently asked guest questions.

Why we review messages on Livjaza

We care about the safety of our hosts and their guests. So we’re careful about how everyone communicates.

We may review, scan, or analyse your messages on Livjaza, as our Privacy Policy describes.

We do this for several reasons, including:

Providing our service
Identifying risks to our users
Regulatory compliance
Investigation
Enforcing our Terms of Service and community policies
Providing customer support
Research and analytics
Improving or expanding our products and services

Keep your conversations on Livjaza

Communicating or paying outside of Livjaza can put you at risk, so one of the main reasons we analyse messages is to help protect against online fraud. That’s why it’s essential to communicate only through the Livjaza message thread until you have a confirmed reservation. If you make a payment outside of Livjaza and incur any issues with the host we will not be held responsible for any losses or refund requests.

By communicating and booking directly on Livjaza, you can access our secure payments platform, 24/7 customer support, and any listing inaccuracy assistance.

Sometimes, our system blocks messages from being sent. We may also suggest or require text removal from messages in certain circumstances, such as when our systems detect words or numbers that include contact information, references to other sites, external links, or content that violates our non-discrimination policy.

Messaging with suspended or deactivated users

Livjaza may limit, suspend, or deactivate an account, per our Terms of Service.

When this happens, the suspended person’s messages to you will be replaced with text indicating that their account no longer has access to Livjaza. Depending on the nature of the situation, the suspended user and their messages may be restored.

Archive messages

Archiving your messages allows you to declutter them but keep message threads for future access.

Archive a message on the desktop

Click "Messages" and select the message thread you want to archive.
Click the three dots.
Click the "Archive" icon.

To read archived messages, click "Filter" and then click "Archived."

Read receipts of messages

Read receipts enable Livjaza messaging users to check if the other person in a messaging thread has read their messages. This feature is adopted by default by all Livjaza users.

To check the complete list of read statuses when many people are in the thread, bring up the message’s details menu and select "Find out who read this message."

Turn off read receipts as a host

To disable read receipts:

Click "Profile" > "Account" > "Privacy & Sharing> "Sharing" > Disable "Read Receipts."

Turn off read receipts as a guest

To disable read receipts:

Click "Profile" > "Account" > "Privacy & Sharing> "Sharing" > Under "Activity Sharing," click to disable "Read Receipts."

Effective communication on Livjaza is crucial for a smooth and enjoyable experience. Whether you're contacting hosts, managing your messages, or understanding message reviews, these tips and guidelines ensure you stay connected and organised. Utilise the platform's features to enhance interactions and make your travel or hosting experience seamless.

In case the site is temporarily unavailable, you can reach us through @livjazahelp. Please use this option for emergencies only.