Keeping track of your reservation status on Livjaza is essential for ensuring a smooth and enjoyable travel experience. This guide will help you understand how to check your reservation status, what different statuses mean, and how to handle common reservation scenarios.

How to check your reservation status

Your reservation status keeps you updated on various aspects of your booking, such as confirmation, ID verification, and review requirements.

Follow these steps to check your reservation status on different platforms:

Desktop, iOS, Android, Mobile App

Click on "Messages."
Find the reservation message from your host.
The reservation status is shown within the message thread.

A confirmed status means you’re good to go! You’ll receive an email, a text (SMS), and a push notification if you have those setup.

If your reservation isn’t confirmed

For Instant book listings, your reservation is automatically confirmed. If you send the host a reservation request, they have 24 hours to respond. If they decline or don’t respond, no worries: You won’t be charged and can book a different stay. Ensure your account is current with valid payment information and verified ID, as some hosts require.

Understanding your reservation status

Your reservation status provides essential information about your booking.

Here are common statuses and what they mean:

Arriving today

The guest will arrive within 24 hours.

Arriving tomorrow

The guest will arrive soon, but not within 24 hours.

Arrives in __ days

The guest will check in within the specified days. Now’s a good time to print reservation details and coordinate check-in.

Awaiting guest ID

The host requires the guest to verify their identity before accepting the trip request. The guest has 12 hours to do so; otherwise, the request will expire.

Awaiting guest review

The guest has checked out and has 14 days to write a review of their stay.

Awaiting payment

The trip request was accepted, but the guest's payment hasn’t gone through. The reservation can’t be confirmed until payment is complete.

The guest has 24 hours to update payment information; otherwise, the reservation will be canceled.

Cancelled

The reservation was canceled, likely because the guest didn’t verify their identity within the 12 hours, or the payment didn’t go through and wasn’t updated within 24 hours. It can also be canceled by the guest, host, or Livjaza.

Checking out today

The guest will check out within 24 hours.

Change pending

Either the host or guest has initiated a trip change.

Confirmed

The host accepted the trip request automatically via Instant book, and Livjaza has collected payment.

Currently hosting

The guest is on their trip at this very moment.

Invite expired

The guest only accepted their pre-approved invitation to book within 24 hours. They can still book the place but must send a new trip request.

Invite sent

The host has invited the guest to book the dates shown with automatic confirmation. The guest has 24 hours to accept by choosing "Book now."

Not possible

The requested dates are unavailable due to reservation overlap or a recent host calendar update.

Offer expired

The guest received a special offer from the host but didn’t accept it within the 24-hour window.

Past guest

The guest has completed their trip.

Request declined

The host has declined the guest’s trip request so they won’t be charged.

Request expired

The host or the guest took longer than 24 hours to accept or decline the request. If the guest is still interested, they must send a new request.

Request withdrawn

The guest sent a trip request but then canceled it.

Review guest

The trip is over, and the host has 14 days to leave a review for the guest.

Special offer sent

The host has invited the guest to book the dates shown at a different price from what’s listed. The guest has 24 hours to accept by choosing "Book now."

Trip changed by Livjaza

The customer support team has changed the trip details for the host or guest.

Trip change declined

The host has declined the guest’s request to change details about their trip.

Trip change requested

The guest has requested to change the details of their trip. If the host doesn't accept, they’ll have to follow the original plan or cancel.

Trip change sent

The host has requested that details about their trip be changed. If the guest doesn’t accept, they’ll have to go with the original plan or cancel.

Trip declined

The guest asked a trip question, and the host declined it, meaning the guest could not send a trip request. This may be due to a change in their availability.

Inquiry

The guest has asked about specific dates but hasn't yet sent a trip request. Hosts are encouraged to respond within 24 hours to maintain their response rate.

Host response time

You can contact a host at any time. Sometimes, it’s necessary, and other times, it’s simply a good idea.

Before sending a trip request, send a pre-emptive hello or double-check the place's availability.

If you have a question, ensure the answer isn’t already in the listing description.

When you'll hear from them

Hosts have 24 hours to accept or decline your request, but most reply within 12 hours. Over half of all trip requests are received within one hour of the host reading them.

If a host confirms your request, Livjaza will process and collect your payment in full. If they decline or let it expire, you won’t be charged and can book a different stay.

What happens if your reservation request is declined or expires

If your reservation request is declined by the host or expires, no reservation is made, and you’re free to book another place to stay.

What an expired reservation request means

The host took longer than 24 hours to accept or decline the request, and it expired.

What a declined reservation request means

The host declined your reservation request. Often, hosts let guests know why they’ve refused a reservation request, but they may not always provide that information.If you’re still interested in booking the host’s place, feel free to send another reservation request or message the host directly, expressing your continued interest and asking if there’s any flexibility.

What is the "Pending" status for a reservation?

Here are some reasons why your reservation might have a "Pending" status:

The host needs to respond to your request

When you request to book and complete your payment, a reservation request is automatically sent to the host, who has 24 hours to accept or decline the request. The status will be "Pending" until the host responds. You can also contact the host to approve your request during this time.

You need to complete identity verification

Sometimes, a reservation will be "Pending" if you haven’t completed the identity verification process. You’ll have 12 hours from the time you booked to complete it.

Understanding your reservation status on Livjaza is crucial for a smooth travel experience. You can ensure that your trip goes as planned by keeping track of your reservation status, communicating effectively with hosts, and knowing what different statuses mean. Use these guidelines to manage your bookings and address any issues promptly, providing a hassle-free and enjoyable stay with Livjaza.

In case the site is temporarily unavailable, you can reach us through @livjazahelp. Please use this option for emergencies only.