As you prepare for your journey, a streamlined check-in process is essential. This guide provides you with strategies to secure a smooth arrival and enjoyable experience from the start.

Prior to arrival

Access your booking details

Navigate to the Trips section to retrieve critical information such as the property address, your host’s contact details, and a copy of your payment receipt. Details for check-in are typically released 48 hours before your stay commences.

Communication with your host

Engage with your host in advance to confirm

Expected check-in and check-out timings
Details about your arrival
Methods for key collection or digital entry
Communication logistics, especially if either party will lack phone or internet connectivity
Any additional inquiries you may have

Absent specific times in the property listing, standard check-in is set for 3:00 PM and check-out by 11:00 AM local time, unless otherwise arranged by your host.

Upon arrival

Direct key exchange

Some hosts choose a direct handoff of keys or codes. Include a buffer in your schedule to account for unexpected delays such as transportation disruptions or inclement weather.

Alternative check-in options

You might encounter other methods like

Automated self-check-in
Digital instructions for entry
Key storage in a secure lockbox
Assistance from a co-host, neighbour, or building staff

Locating your check-in details

Check-in instructions will be available 48 hours prior to your scheduled arrival, accessible only to those listed on the reservation.

Here's how to access them:

Desktop

Click on Trips, select your booking, and then the Things To Know section to find your Checking-In And Out details.

iOS & Android

Tap on Trips, choose your booking, access Things To Know, and review Checking-In And Out details.

Ensure you review both your email and Livjaza messages as hosts may utilise these channels to communicate check-in procedures. If your booking is imminent and details are still pending, directly contact your host.

Addressing issues during your stay

Report any problems within 72 hours of their observation to your host or directly through Livjaza.

Problem resolution steps

Document the issue: Capture photographic or video evidence of any discrepancies or damages.
Contact your host: Initially, your host should be your point of contact for resolving any issues swiftly.
Refund requests: If necessary, propose a refund amount to your host before making a formal request via the Help Center, including all relevant details and documentation.

Additional support from Livjaza

Should your host be unresponsive or unable to resolve the matter, utilise the Get help option from your booking page for further assistance from Livjaza.

Emergency protocols

Contact local authorities immediately in emergencies affecting your safety. For other urgent matters, Livjaza’s 24-hour safety hotline is available.

Cleanliness concerns at check-in

First, discuss any cleanliness issues with your host. If unresolved, Livjaza can assist in mediating or processing refund requests.

Requesting refunds for cleanliness issues

Collect evidence

Document the condition with photos or videos.

Initiate a refund request

Provide a detailed account and evidence to Livjaza. Proposals may include a cleaning fee refund or, in severe cases, cancellation of the booking for a full refund.

Awaiting host response

Should the host decline or fail to respond, Livjaza will intervene based on its established policies.

Early check-in requests

Post-booking

Contact your host to inquire about the feasibility of arriving earlier than scheduled.

Pre-booking

Verify early check-in availability with the host to avoid complications and additional costs later.

Note: Charges may apply for early check-ins.

Printing booking information

If you prefer hard copies of your travel details, they are printable through the website interface.

Printing instructions

Desktop

Navigate to Trips, select your travel, click Show Details, and then Print Details.

Mobile

Visit Trips, select your journey, tap Show Details, and then Print Details.

Note: This feature is not supported in the Livjaza mobile app.

Sharing trip information

Share essential travel details with fellow travellers by inviting them through Livjaza to access the itinerary and host contact details.

How to add co-travellers

Desktop & Mobile

Go to Trips, choose to share the reservation, then send the details to your fellow travellers using the available sharing options.

Effectively coordinating with your Livjaza host ensures a smooth commencement to your trip. By preparing ahead, maintaining clear communication, and understanding problem resolution protocols, you can ensure a relaxing and enjoyable visit. Follow this guide to navigate your check-in and stay effectively.

In case the site is temporarily unavailable, you can reach us through @livjazahelp. Please use this option for emergencies only.