Contacting hosts on Livjaza is easy. Whether you're interested in a property, have a confirmed reservation, or need to follow up post-trip, this guide will show you how.

Before a reservation

Getting in touch with a host

You can view the listing and click or tap Contact Host to send a message. Pro tip: If you want to inquire about specific reservation details, enter the dates and number of guests for your trip before clicking Contact Host (you can’t send a message without selecting dates).

After your trip is confirmed

Reaching out to the host

If you have a confirmed reservation, go to Trips, find your reservation, and contact the host from there. If you have co-travellers, you can invite them to join the reservation.

After your trip is completed

Post-trip communication

Need to follow up with a host after your trip? Send a message to your host via your Inbox. Use the Help Center to resolve payment issues.

What to do if a host isn’t responding

If a host doesn’t respond to a booking request

They have 24 hours to accept or decline it unless the listing has Instant Book.

If a host isn’t responding after a confirmed booking

When you have a confirmed reservation, your host’s phone number will be in the message thread for your trip. You can message them or open the Livjaza app to call them. If you’re wondering about check-in details, you’ll find them on your reservation's itinerary page 48 hours before the check-in date. If all attempts to contact the host fail, contact Livjaza Support.

Getting charged for damage

What to do if you damage something during your stay

Notify your host immediately if you break or damage something. The best way to do this is through the Livjaza website or app, in case our Support team needs to reference it later. Providing photos is also helpful.

If your host sends you a reimbursement request through the Help Center

If your host believes you are responsible for damage, missing items, or unexpected cleaning costs, they may send you a reimbursement request through the Help Center. You’ll have 24 hours to respond.

If you pay the full amount: The request will be closed.
If you pay a partial amount, decline the request, or don’t respond, Your host may involve Livjaza as the next step.

Livjaza may step in to review the request. If your host involves Livjaza, a Support team member will determine if you’re responsible for the damage and if the amount requested is reasonable. You’ll have the opportunity to submit a timely payment or appeal. If you don’t, your payment method will be charged. You’ll never be charged without advance notice or a chance to appeal.

How to read and send messages

To start a conversation with a host, whether you have a question about a listing or want to book a stay, you must be logged in to your Livjaza account.

Using messages

Click on a message thread to read an existing message or send a new one.
Filter, search, and archive your messages to manage your conversations.

Find your reservation info

To find reservation information, go to the message thread with your host or find it on Trips.

Desktop, iOS, Android, Mobile App

Click Trips and select your reservation.
Click the reservation you want to check.
Find your booking information under Reservation Details, including your confirmation code.

If you can’t find your reservation

Ensure you’re logged in to the same Livjaza account you used to make the reservation. If you booked using a friend’s or family member’s account, log in to their account first or ask them to invite you as an additional guest. If you’re still having trouble, contact Livjaza Support.

If you can’t find the place you booked on the site

Hosts can hide their listing from search results at any time, usually to prevent new bookings.

Before your reservation is confirmed

Hosts are encouraged to confirm reservations quickly. Contact the host to check for issues if you’ve sent a trip request and the listing is now hidden.

After confirmation

If you have a confirmed trip, it remains active even if your host has hidden the listing. To find your itinerary, go to Trips and select your trip under Upcoming. Then click or tap Show More. You and your host can also still message each other to confirm details about check-in, check-out, and other information.

Multiple reservations under one trip

If one reservation ends and another starts within four days, and the locations are closed, Livjaza bundles them under a single trip. For example, if you have reservations in Downtown on May 1 and Palm Jumeirah on May 15, both will appear under the same trip in Trips.

Adding business travel details to a trip

If you’ve added your work email to your profile or enrolled in Livjaza for work, you can add business travel notes to a trip. Being a “verified” business traveler means adding your work email to your Livjaza account, though adding business details to a trip is optional.

To add business travel details:

Desktop, iOS, Android, Mobile App

Go to Trips and select the trip you want to edit.
Go to Payment Info.
If you’re verified, select This Is A Business Trip.
Click Add Details For Expensing Your Trip.
Enter your billing address or other relevant information, then click Save.

Adding VAT details to your notes won’t affect the VAT charged on your reservation. VAT invoices cannot be changed. Learn more about how VAT may apply to you.

Changing the number of guests on your reservation

To add or remove guests:

Desktop, iOS, Android, Mobile App

Click Trips and select the reservation you want to change.
Under Reservation Details, click Change Reservation.
Add or remove guests.
Review your changes and any price differences.
Click Send Request.

How the cost can change when guests are added or removed

Depending on your host’s pricing, changing the number of guests may affect the total cost of your trip. If your host requires a fee for extra guests, the additional cost will usually be charged to your original payment method once the host accepts your trip change request. For some payment methods, guests must submit the additional payment within 48 hours of the host accepting the trip change request.

Refunds and host approval

If you’re due a refund, it will be sent using the original payment method you used when booking the reservation. How long it takes to receive the money depends on your bank or financial institution. Your host must accept the trip change request before it is confirmed.

If your host hasn’t responded to your trip change request

If you submitted a trip change request and your host hasn’t responded, send them a message reminding them to review your request.

If you booked a reservation and can no longer make it

It’s impossible to transfer a reservation to someone else. If you can’t make a trip, you must cancel the booking and ask the other guest to rebook. Depending on the host’s cancellation policy, there may be a cancellation cost. Also, the price of the rebooked stay may differ from the original booking.

Adding full names of all guests to a reservation

To add or edit names of guests:

Desktop, iOS, Android, Mobile App

Go to Trips and select the reservation you want to update.
Click Manage Guests, enter the names of your additional guests, and click Next.
Click Save.

How the Help Center helps you

Sending or requesting money in the Help Center

Need to send or request money for things related to your Livjaza trip? Go to the Help Center to open a refund or payment request. You have up to 14 days after your reservation’s checkout date to submit a Help Center request.

Where to find your Help Center requests

If a host or guest requests money for extra services or a refund, you’ll find their request in your email associated with your Livjaza account or in the Help Center. If a host and guest can’t reach an agreement, you can ask Livjaza to mediate. Issues must be reported to Livjaza within 72 hours of discovery to be eligible under our Booking, Cancellation, Rebooking and Refund Policy.

If a guest causes damage

If a guest causes damage to your place or belongings during a Livjaza stay, you can file a reimbursement request through our Help Center.

After your trip: Handling disagreements

Money-related issues

You can use our Help Center within 14 days of your reservation’s check-out date to request or send money for things related to your Livjaza trip. When you submit a Help Center request, have any photos or relevant evidence ready.

Review issues

If you’d like to respond to a review with your perspective or address feedback, you can leave a response within 30 days of when the review was written. It will be posted directly below the review and be visible to the Livjaza community. If the review violates our policies, you can report it.

What to do if you forgot something at a place you stayed

If you left something behind, message your host directly for help. If you need an item sent to you, send your host money through our Help Center to cover the shipping cost.

In case the site is temporarily unavailable, you can reach us through @livjazahelp. Please use this option for emergencies only.