Are you planning a stay with Livjaza? Understanding how to use coupons can help you save money and enjoy additional perks. This guide covers everything from using and troubleshooting coupons.

How do coupons work?

Make sure you apply the coupon before you book, and remember that if you cancel a reservation, the coupon can’t be used again.

To use your coupon:

Desktop, iOS, Android, Mobile App

Go to Profile and click Account.
Click Payments & Payouts > Add Coupon.
Enter your coupon code and click Redeem Coupon.

To redeem your coupon

After adding a coupon to your account, click Enter A Coupon on the check-out page.
Choose the coupon and click Apply.

Additional details

You can’t apply a coupon after you book. Even if you contact Livjaza Support, they can’t use a current or expired coupon after you’ve booked a reservation (future or past).
Coupons are non-refundable. Refunds are based on the host’s cancellation policy, and Livjaza can’t restore or reissue a coupon you redeemed in the past.
Expiration dates can’t be adjusted. Once a coupon has expired, extending the expiration date or getting a replacement coupon is impossible.
Limit one coupon per reservation. There’s no way to apply multiple coupons.
Tip: You may be able to check your coupon amount and expiration date on the payments page in your account.

What should I do if my coupon code isn’t working?

If your coupon code isn’t working, here are some things to consider:

Double-check to ensure you’re using the correct code.

If it’s still not working, remember:

If a coupon has expired, it can’t be reactivated.
Only one coupon can be used per reservation.
A coupon can only be used once. If you cancel a reservation booked using a coupon, the coupon is no longer valid.
Only coupons issued by Livjaza are accepted.
Any unused discount amount will be forfeited if you use less than the total amount of a coupon.
Coupons can’t be applied to past reservations.
Only the person who received a coupon can use it on Livjaza.
If a reservation booked with a coupon is altered later, you’ll need to pay the difference or receive a refund for the payment method but not the coupon amount.

What happens to the coupon if your host cancels?

Coupon refunded if host cancels before check-in

If your host cancels a reservation where you used a coupon, the coupon code will remain active and can be used for another reservation as long as it’s within the original expiration date. If the coupon has expired, it can’t be used again.

If you received a new coupon because of the host cancellation

You can’t apply more than one coupon at a time. If you received an additional coupon because of the cancellation but want to use your original one, you may need to remove the new one on the check-out page first.

Livjaza coupon terms

The following terms apply to coupons for use on the Livjaza platform:

Coupons are one-off use and non-refundable.
Coupons are not redeemable for previous purchases.
Coupons cannot be transferred or combined with another offer, coupon, or discount.
Livjaza reserves the right to void any coupon in cases of suspected fraud, misuse, violation of the Terms of Service and payments terms of service, or technical errors.

Rebooking coupons

Issued when a host cancels your reservation or another travel issue disrupts a stay.
Valid for a stay with a check-in date within one year from when the coupon was issued.
Refer to your communication from Livjaza regarding the expiration date.

By understanding how to use Livjaza coupons you can maximise your savings and enjoy additional travel benefits.

In case the site is temporarily unavailable, you can reach us through @livjazahelp. Please use this option for emergencies only.