A Value Added Tax (VAT) invoice is provided whenever VAT is assessed on Livjaza service fees. Your invoice is finalised and issued when a reservation is accepted and includes your information (name, address, etc.) as entered in your Livjaza account. Please note that Livjaza cannot modify a VAT invoice after its issuance.

For Hosts

You can access individual VAT invoices for each reservation or download VAT invoices in bulk in the regions where Livjaza generates them. VAT invoices are only available for the past six months.

To access a VAT invoice for a reservation

Go to Reservations (you’ll need to log in to your account on a desktop computer or browser).
If the reservation you want isn’t displayed, click Completed.
Click the three dots next to the reservation.
Select VAT Invoice.

To access VAT invoices in bulk for your reservations

Go to Reservations (you’ll need to log in to your account on a desktop computer or browser).
Click Export.
Choose your file type (CSV or PDF format) and select the month you wish to download.
Click Download.

Note: The bulk download will include VAT invoices for reservations with start dates within the selected month. A verified VAT ID number will be added to your account on VAT invoices created after that. For reservation details, check your host confirmation.

For Guests

Your email receipt, under the Livjaza service fee, contains a link to the VAT invoice. For reservation details, refer to your billing receipt. Before booking, you can contact your host if you need additional travel documentation.

To access the VAT invoice for your reservation

Go to Trips and select your trip (you’ll need to log in to your account on a desktop computer or browser).
Click Your Reservation (if you’re already on your trip, you may need to click your check-in date).
Click Get Receipt.

If you have multiple payments, go to Payments, click the payment you want to open, and the receipt will include a link to the VAT invoice.

Finding receipts from past bookings on Livjaza

You can download, print, or email receipts from your desktop or browser if you need receipts for your records.

To find your receipt from a completed reservation

Go to Trips and select the trip for which you’d like a receipt.
Click Show Details.
In Show Details, click Get Receipts.
Choose a payment and click Get A Receipt.

Finding your payment on Livjaza

You can find your upcoming and completed payments in Your Payments.

Other payments and refunds

Help Center payments: Visit the Help Center.
Refunds: If you’re not sure if you’ve received a refund yet, check your email or go to Trips and check for the receipt for your trip.

You’ll find your upcoming and completed payouts in your transaction history if you're a host.

Printing your reservation details on Livjaza

Do you prefer paper? No problem! You can print the details for an upcoming or completed reservation from your browser.

To get a printout of your reservation:

Go to Trips and select the trip for which you want to print the details.
Click Show Details.
Under Reservation Details, click Print Details.

You can also receive your receipt via your booking confirmation email by selecting Payment Information and clicking or tapping Get Receipt. A link to the receipt is also available in the email receipt under the Livjaza service fee. For more information about the reservation, review the billing receipt. If you need additional documentation to travel, communicate with your host before confirming your reservation to see if they can help.

Following these steps, you can easily manage your invoices, receipts, and other financial documentation on Livjaza. Happy traveling!

In case the site is temporarily unavailable, you can reach us through @livjazahelp. Please use this option for emergencies only.