Whether you're new to Livjaza or need a refresher, managing your Livjaza account efficiently is critical to a seamless experience. This guide covers everything you need to know, from logging in and switching between hosting and traveling to managing notifications and handling multiple accounts.

Getting started with Livjaza: Logging in

Suppose you’re new to Livjaza, welcome! You can start by creating an account and exploring everything you need to get started. When you created your account, you chose the way to sign in—via email, phone number, Apple ID, Facebook, or Google.

To log in, simply click on 'Account' and follow the instructions if you're on a desktop, or tap the relevant option on your mobile device.

Switching between hosting and traveling

Many users are both hosts and guests. Switching between these roles is straightforward:

If you use the Livjaza app, tap 'Profile' to switch between hosting and traveling. On a browser, click on your profile photo and select 'Switch To Hosting' or 'Switch To Traveling.'

Updating your profile photo

A clear and recognizable profile photo helps establish credibility and trust.

Here’s how to update yours:

Click 'Profile' on a desktop, then 'Edit Profile.' Next to your photo, click 'Edit,' upload a new image, and click 'Submit.'

Resetting or changing your password

If you’ve forgotten your password or need to change it, here’s how:

To reset your password, go to the 'Reset Password' page, enter your email, and click 'Send Reset Link.' If you know your password and want to change it, go to 'Account > Login & Security.' Next to 'Password,' click 'Update,' enter your current and new passwords, and click 'Update Password.'

For those who initially logged in via Facebook, Google, Apple, or phone number, you can log out and follow the password reset steps to create a direct login password.

Managing your Livjaza profile

Your Livjaza profile helps build trust with hosts and guests. Information automatically shown on your profile includes your first name, the year you joined, confirmed account information, reviews by hosts or guests, and more. Optional information you can provide includes your profile photo, languages spoken, where you live, an introduction, interests, and travel history.

To edit your profile, go to 'Profile > Edit Profile,' update details, and save.

Editing your account settings

Need to update your account settings? Here’s how.

In your account settings, you'll find:

Personal info: Update personal details.
Login & security: Change your password and secure your account.
Payments & payouts: Manage payments, payouts, coupons, and gift cards.
Taxes: Update taxpayer information and documents.
Notifications: Choose notification preferences.
Privacy & sharing: Control what you share and who sees it.
Global preferences: Set default language, currency, and time zone.
Travel for work: Add a work email for business trips.
Referral credit & coupons: Track referral credits and coupons.

Handling multiple Livjaza accounts

If you have more than one Livjaza account, you cannot merge them. Choose one to use and deactivate or delete the others. Ensure pending reservations are completed before deactivating an account.

Updating your email address

If you need to change your email address, follow these steps:

On a desktop, go to 'Profile > Account > Personal Info,' click 'Email Address,' edit, and save. If you encounter issues, try resetting your password.

Editing phone numbers on your account

Keeping your phone number current ensures account security.

To edit your phone number, go to 'Profile > Account > Personal Info,' click 'Phone Number,' edit, and save. After a booking is accepted, all listed phone numbers will be visible to the other party.

Adding an emergency contact

It’s essential to have an emergency contact on file. You can add up to four contacts.

To add emergency contacts, go to 'Profile > Account > Personal Info,' click 'Emergency Contact,' enter details, and save.

Changing the language on Livjaza

You can change your language preferences at any time.

To update your preferred language, go to 'Profile Photo > Account > Global Preferences,' click 'Preferred Language,' select your language, and save. If you’d like to browse Livjaza in a different language temporarily, you can click or tap the language icon to choose a different language temporarily.

Changing your public profile location

You can add your city to your public profile, which may be displayed in listings or reviews.

To edit your public location, go to 'Profile > Account,' click 'Go To Profile,' select 'Edit Profile,' update 'Where I Live,' and save.

Deactivating or deleting your Livjaza account

If you decide to leave Livjaza, you can temporarily deactivate or permanently delete your account. Deactivating your account will hide your profile and listings, but Livjaza will retain your data for reactivation.

To deactivate, go to 'Account > Login & Security,' click 'Deactivate,' choose a reason, and confirm.

Deleting your account permanently removes all data and access. To delete, go to 'Account > Privacy & Sharing,' click 'Delete Your Account,' follow the prompts, and confirm.

Exercising your data subject rights

Learn how to contact Livjaza to exercise your data rights under applicable laws. You can deactivate or delete your account through your account settings. You can review and download your data from your account dashboard for data access. Request a copy of your personal information in a structured format.

To opt out of marketing communications, change your preferences by clicking 'Unsubscribe' in emails or updating settings in your account. If permitted under the laws of the jurisdiction where you reside, you can request that Livjaza not process your personal information for specific purposes by contacting support.

Managing your notifications

Control the types of notifications you receive from Livjaza. You can choose the notifications you want to receive in your notification settings—messages, reminders, promotions, policy updates, and account support.

Turn off notifications by adjusting settings in 'Notifications,' replying STOP to texts, clicking 'Unsubscribe' in emails, turning off push notifications in your device settings, or asking the caller to remove you from the Livjaza call list.

Unlinking or relinking your work email address

You can unlink or relink your work email from your Livjaza account as needed:

Go to 'Edit Profile,' scroll to 'Work Travel,' click 'X' to unlink, or '+ Add Work Email' to add a new one.

In case the site is temporarily unavailable, you can reach us through @livjazahelp. Please use this option for emergencies only.