At Livjaza, trust is the foundation of our community, enabling people around the globe to travel or host stays confidently. A critical part of building this trust is verifying the identity of our users. Our identity verification process involves a series of steps to ensure that users within our community are genuine, thus minimizing fraudulent behaviour, promoting safety, and fostering meaningful, real-world interactions.

Note: When a user's identity is verified, they provide the information we validate through our process. This process helps safeguard our community but does not guarantee that someone is who they claim to be.

Why we verify identity

Verifying the identity of guests and hosts helps Livjaza to:

Promote trust between guests and hosts.
Uphold Livjaza’s community guidelines.
Reduce fraudulent actions.
Perform background checks when permitted by law.
Respond to, support, and investigate safety and security issues.
Comply with applicable laws and regulations, including payments and tax laws.

How identity verification works

We require primary hosts, co-hosts, and booking guests to be verified for all stays on Livjaza. Verifying your identity involves confirming personal information, such as your legal name, address, phone number, submitting id and confirming contact details. We can sometimes do this without you needing any additional information. In other cases, we may need to ask for more information. In conclusion, we must verify you before you make any transaction on Livjaza whether as a host, or guest.

Rest assured, any identity information you provide outside your name and contact information won’t be shared with any hosts or guests on Livjaza and will be handled according to our Privacy Policy.

What information we ask for

Legal name, address, and other personal information

Sometimes, we need personal info to verify your identity. This depends on factors such as your location or if we detect anomalies on our platform. We’ll collect your legal name during signup or verification, but you can always add a preferred first name that shows to hosts and guests.

Photo of your government ID

If we can’t verify you with the above information, or if a specific verification method isn’t available or practical in your country, we may ask for a photo of your government ID, such as a driving license, passport, or national identity card.

Selfie

We may need a photo of yourself and your government ID. This selfie won’t be used on your profile or shown to other users.

If you can’t be verified with this information, you may be eligible to provide other proof of identity, such as a marriage license or court order, in limited circumstances.

Note: If you’re hosting as a business, you may be asked to verify additional information, such as your home address or citizenship.

When we ask to verify

Guests

As a guest, you must verify your identity when booking a stay. Most users only need to do this once, and we’ll guide you through any steps you need to take. This typically happens during checkout, when we provide a specific deadline to complete the process. Your reservation is pending during this time, and others can’t book your dates. We’ll also send you notifications via emails, SMS, and push reminders to help you finish before the deadline. Your reservation won't be confirmed if you don't complete the process within this timeframe.

Hosts

If you’re getting started as a host, you’ll need to verify your identity when creating a listing for the first time or if you’ve been invited to be a new co-host of a listing. Hosts have no time limit to complete verification, but your listing won’t be published until you finish. This means you can’t accept bookings until your identity is verified. Similarly, as a co-host, you must complete verification before accepting your invite.

As a host, we may periodically ask you to go through identity verification. If you don’t complete this when prompted, your calendar may be blocked until you do so. If you edit your legal name in your account, we’ll also ask you to verify your identity. We may be able to do this instantly using information you’ve already provided, or you might be asked to complete other verification steps. When this happens, any existing trips you’ve booked won’t be affected, but you won’t be able to make a new booking until we verify that change. Your existing bookings won’t be affected as a host, but your calendar will be blocked until you complete verification.

Note: If you’re trying to make a booking, it’s critical to submit the information we need as soon as possible. If your check-in starts within 24 hours or less, you’ll have 2 hour to complete verification. Otherwise, for any other stay you’ll need to complete verification within 12 hours of booking. While your reservation is pending during this time, it will not be confirmed and your payment will not go through. If you can’t complete verification before the deadline we specify your reservation may relapse.

How long the process takes

After you submit your information, it typically takes us less than 1 hour to verify your identity. This may differ based on your country and the information you provided. Ensure the info you provide is valid, accurate, and up to date. Otherwise, it could take longer to verify, or we might need to request additional information. If you’re a guest making a booking, remember to complete verification by the deadline provided. Your reservation is pending during this time, and others can’t book your dates. We’ll send notifications via email and SMS and push reminders to help you finish before the deadline.

Tips if you're having trouble

Check your messages

You may have been sent additional information via text, email, or phone. If you think you missed a message from us, follow these instructions.

Use your first and last legal name

Ensure the legal name you provide matches public records or your government ID. If your legal name differs, such as after a marriage or gender affirmation, you can contact our Customer Support team to verify an alternative legal name with a government-issued document like a marriage license or court order. While you must use a legal name for verification, you can add a preferred first name that shows to other guests and hosts instead.

Grant camera permission

The Livjaza app or your browser may need permission to access your camera. You can typically find instructions on providing these permissions by checking your browser or app settings. If you update these permissions and it’s still not working, try refreshing our app or webpage.

Use high-quality photos

Take photos in a well-lit room and check that the images are clear, not obscured, and fit within the frames provided during the process. Religious head coverings are welcome for selfies, but please ensure that we can see your eyes, nose, and mouth. Don’t worry—your selfie won’t be shown to other users on Livjaza or on your profile.

Take a picture of yourself now

If you’re asked to take a selfie, it must be taken at the moment of submission and not be a previous photo. Don’t worry – this won’t show on your profile or to other users on Livjaza.

Use an original ID that’s not expired

Ensure the ID you provide is unexpired and an original – not a photocopy, PDF, or other digital copy. If the ID has two sides, such as a driving license or national identity card, submit photos of both the front and back. Note that depending on your location, you might also need to follow country-specific guidelines.

Where we display your Identity Verification badge

Once verified, you’ll receive an Identity Verified badge. This badge and status are shown across Livjaza as a blue badge with a tick next to your profile photo. If you’re a host, the label Identity Verified may also appear on your listing page in the Host section.

If you’re a host operating as a large enterprise, you may have created multiple accounts to help manage all your listings you may have to inform us to help verify all your accounts under one id.

Losing your Identity Verified badge

Suppose you change your personal information, such as your legal name, or remove your government ID from your account. In that case, you may lose your Identity Verified badge and need to verify again to book or host future guests.

Identity information when booking

Livjaza doesn’t share your government ID with a host when you book. However, your host may ask for a government ID after booking if they added information about what is required and why in their listing description when you booked in those cases we will rely on the hosts to comply with the Privacy Policy and process your information securely. Some regions have laws that require guests to register with local authorities. This can be done directly with the local authorities or at the accommodation by the host on behalf of the authorities. If you’ve booked a stay in a region where this applies, a host on Livjaza might request for your ID or this registration from you.

How we share and manage your data

We are a community built on trust. A fundamental part of earning that trust is transparency about how we use your information. Only authorised Livjaza personnel and authorised third-party providers may access the information you submit, and all information is stored and transmitted securely. We share your identification information with authorised third-party service providers to support the identity verification process, including verifying your identity, authenticating your identification documents, and performing background checks (where permitted under applicable law).

We delete your government ID after a prescribed retention period related to the purpose it was collected for has elapsed – unless we’re legally required to retain it. Note that after your ID has been deleted, we keep some information from it – such as your date of birth – for managing your account, legal compliance, and general security purposes. We handle the information collected during identity verification for purposes outlined in our Privacy Policy. Examples of the info we collect and the purposes we may use it for are below.

Personal information you have provided us, such as legal name, address, and date of birth

Supporting our identity verification process as detailed above.
Responding to and investigating safety and security issues to protect our users on the Livjaza platform and the wider community.
Responding to and assisting law enforcement investigations; responding to information requests from public bodies.
Upholding Livjaza’s community guidelines.
Complying with applicable laws, which include payments and tax laws.
Detecting fraudulent behaviour.
Conducting background checks where permitted under applicable laws.

Your government ID or other identity related document you have provided

Supporting our identity verification process as detailed above.
Responding to and investigating safety and security issues involving platform users and the wider community.
Responding to and assisting law enforcement investigations.
Complying with applicable laws, which include payments and tax laws.

By following these guidelines, you can ensure that your identity verification process on Livjaza is smooth and secure, helping to build a trusted community for all users.

In case the site is temporarily unavailable, you can reach us through @livjazahelp. Please use this option for emergencies only.