Reviews Policy

At Livjaza, we value the authenticity and transparency that reviews bring to our community. We believe that genuine experiences shared by both guests and hosts are essential in helping others make informed decisions. After all, an experience of a place speaks louder than just pictures.

Key principles

Honesty and authenticity: We encourage all guests and hosts to leave honest reviews based on their personal experiences. Whether positive or negative, every review contributes to the collective knowledge of our community.
Respectful communication: While we welcome all types of feedback, we ask that reviews remain respectful and constructive. Offensive language, personal attacks, or discriminatory remarks are not tolerated and may result in the removal of the review.
No incentivised reviews: Livjaza strictly prohibits offering or accepting incentives in exchange for reviews. Reviews should be written with integrity and without any external influence.
Timely submissions: We encourage reviews to be submitted promptly after the stay or interaction, while the experience is fresh in mind. This ensures that the details are accurate and reflective of the guest's or host's true experience.
Verification process: To maintain the credibility of our platform, all reviews undergo a verification process. This includes ensuring that the reviewer has a legitimate booking or interaction related to the review.
Right to respond: Hosts and guests have the right to respond to reviews. This is an opportunity to provide context, clarify misunderstandings, or express gratitude. Responses should follow the same guidelines for respectful communication.
Review removal: Livjaza reserves the right to remove reviews that violate our policy. This includes, but is not limited to, reviews that are fraudulent, irrelevant, or contain inappropriate content.
Continuous improvement: We view every review as an opportunity for growth. Feedback from our community helps us improve our services, uphold high standards, and foster a culture of excellence.

Additional guidelines for guests

Detail your experience: When writing your review, please provide specific details about your stay. Mention aspects such as cleanliness, location, amenities, and communication with the host. This information is invaluable for future guests making their booking decisions.
Highlight positives and areas for improvement: While it’s important to mention any issues you encountered, we also encourage you to highlight what you enjoyed about your stay. Balanced reviews offer a fair perspective and help both the host and potential guests.
Respect privacy: Avoid sharing personal information about the host or other guests in your review. Focus on the experience rather than individuals.

Additional guidelines for hosts

Provide accurate descriptions: Ensure that your listing is accurate and reflects what guests can expect. Discrepancies between the listing and the actual experience often lead to negative reviews.
Respond professionally: If you receive a negative review, respond calmly and professionally. Address the concerns raised and, if possible, outline the steps you’ve taken to resolve the issues. This demonstrates your commitment to providing excellent service.
Encourage feedback: Encourage guests to leave reviews, especially if they had a positive experience. A simple follow-up message after their stay can be an effective way to remind them to share their thoughts.
Learn from feedback: Use reviews as a tool for continuous improvement. Positive feedback can reinforce what you’re doing well, while constructive criticism can help you identify areas for enhancement.

Reviews may be removed under these circumstances

Livjaza is committed to maintaining a trustworthy and respectful environment for all users. We reserve the right to remove reviews under the following circumstances:

Violations of respectful communication: Reviews containing offensive language, personal attacks, threats, or discriminatory remarks will be removed.
Inaccurate or misleading information: Reviews found to contain false information or deliberate misrepresentation of facts may be removed.
Irrelevant content: Reviews that do not relate to the specific stay or experience, or are unrelated to the property or interaction being reviewed, will be removed.
Incentivised or biased reviews: Reviews that are suspected to have been influenced by incentives, bribes, or conflicts of interest will be removed to ensure fairness and authenticity.
Violation of privacy: Reviews that disclose personal information about the host, guests, or third parties without consent will be removed.
Fraudulent activity: Reviews associated with fraudulent bookings, identity theft, or other deceptive practices will be removed.
Duplicate or multiple reviews: Posting multiple reviews for the same experience by the same user, or duplicating content across multiple listings, will result in the removal of the excess reviews.
Legal or regulatory compliance: Reviews that violate legal requirements or regulatory standards, or are subject to court orders, may be removed.
User request: In certain cases, Livjaza may remove reviews upon the request of the user who posted it, particularly if the review was made in error or contains unintended content.

By adhering to these guidelines, both guests and hosts contribute to a trustworthy and supportive community, making Livjaza a platform where everyone can enjoy high-quality, reliable experiences.

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