Host and guest safety

Certain activities and behaviours are not allowed in our community to help ensure safe stays and interactions.

What we don’t allow

Threats or abuse

Threats, violence, or abuse towards others have no place in our community.

Sexual assault and misconduct

Sexual assault and misconduct of any kind are prohibited, including unwanted touching, flirtatious or sexual behaviours, and conversations about personal relationships or sexual preferences.

Dangerous or illegal animals

Animals whose breed or species is illegal to own at the listing location or those presenting a safety risk during a reservation must be adequately contained and disclosed.

Explosive devices and assault weapons

These items are never allowed at a stay, even if they’re legal in your area.

Unsecured/undisclosed weapons

Legally owned weapons must be adequately disclosed and safely secured.

We're here to help

If there’s an emergency in progress, contact local emergency services or law enforcement authorities for assistance. Livjaza is available 24/7 for other safety issues. Read more about how to contact us in our Help Center.

We take threats of suicide and self-harm very seriously and may contact authorities for a wellness check if notified of an imminent safety risk. Contact local law enforcement authorities if you or someone else feels threatened or unsafe.

Please let us know if you witness or experience behaviour that goes against our terms or policies.

Helping to keep our community healthy

As our community travels the world and welcomes global citizens into its spaces, it’s important to reduce disease transmission.

What we allow

Accommodating unavoidable mild illness

If a host or guest has a mild illness but must continue to host or travel, they must take precautionary measures when staying in a space shared with other community members.

What we don’t allow

Exposure to severe contagious diseases

Individuals diagnosed with, exposed to, or showing symptoms of a contagious disease should not interact with other community members. Temporary restrictions may be applied to listings and accounts with a contagion risk.

Failure to follow public health directives

All guests and hosts must follow social distancing guidelines and wear appropriate safety attire in line with public health guidelines for infectious diseases (e.g., COVID-19) when in common areas or the presence of those outside their traveling group.

Failure to properly clean

Hosts must follow Livjaza’s 5-step enhanced cleaning process.

We're here to help

Please let us know if you witness or experience behaviour that goes against our policies. These guidelines provide general guidance on Livjaza’s community policies.

Protecting your privacy

Livjaza promotes privacy by setting rules on what is and is not allowed.

What we do allow

Host re-entry

Hosts may re-enter their property with permission or in an emergency.

What we don’t allow

Physical intrusions

Accessing private spaces without permission.

Using another’s personal property

Using personal property without permission.

Private space interference

Interfering with the use of a private space.

Non-consensual content sharing

Publicly posting private information, photos, or videos without permission.

Use and disclosure of security cameras and recording devices

Hosts are not allowed to have security cameras or recording devices that monitor indoor spaces, even if these devices are turned off.

Security cameras and recording devices

Hidden cameras are strictly prohibited.
Hosts are not allowed to have security cameras monitoring any part of a listing’s interior.
Exterior security cameras and recording devices are allowed but must be disclosed in the listing description.

Noise decibel monitors

Devices that assess sound levels but do not record audio are allowed inside listings as long as they are disclosed and not located in bedrooms, bathrooms, or sleeping areas.

Adhering to these guidelines and utilizing the resources provided can ensure a safe and enjoyable experience with Livjaza.

Weather events, natural conditions, and diseases excluded from our Major Disruptive Events Policy

Policy overview

Our Major Disruptive Events Policy explains how Livjaza handles cancellations and refunds when large-scale events prevent or legally prohibit the completion of a reservation. The policy excludes weather or natural conditions that are common enough to be foreseeable in a given location, except when they result in another covered event (as defined in the policy) that prevents completion of the reservation, such as a mandatory evacuation order or large-scale outage of essential utilities.

Weather events, natural conditions, and diseases that are excluded from our Extenuating Circumstances Policy

Our Extenuating Circumstances Policy allows guests and hosts to cancel only where the circumstances were not foreseeable at the time the reservation was made. Foreseeable circumstances that are not covered include the weather events, natural conditions, diseases described in this article, and any transport disruptions resulting from them. This article is intended to illustrate the most common excluded weather events, natural conditions, and diseases rather than to provide an exhaustive list.

We encourage guests to research their destination before booking, carefully review the host’s cancellation policy, and consider buying travel insurance to protect against unexpected travel disruptions.

By understanding these exclusions, guests and hosts can better prepare for their travels and ensure they have appropriate expectations regarding cancellations and refunds. Always consult Livjaza’s policy page before making or finalizing a reservation for the most up-to-date information.

In case the site is temporarily unavailable, you can reach us through @livjazahelp. Please use this option for emergencies only.