Last updated: July 1, 2024

These Payment Terms of Service govern all transactions conducted through Livjaza. By using our services, you agree to these terms. Please read them carefully.

1. Payment Processing

1.1. Payment method

Payments for bookings made through Livjaza must be completed using one of our accepted payment methods. These methods include major credit cards, debit cards, electronic payment systems, and cryptocurrencies as specified on our payment page.

1.2. Payment timing

Payments will be processed promptly upon booking confirmation unless otherwise stated. The amount due will be charged to your selected payment method immediately or as per the agreed-upon schedule.

1.3. Third-party payment processors

Livjaza uses third-party payment processors to handle transactions. These processors are responsible for securely managing payment information. The policies of these third-party processors are available on our payment page.

1.4. Payment security

We implement industry-standard security measures to protect your payment information. All transactions are encrypted and processed through secure channels. Payment details are not shared with hosts and are handled in accordance with our Privacy Policy.

2. Charges and fees

2.1. Booking charges

The total amount for a booking includes the accommodation cost, any applicable fees, and taxes. The final amount will be displayed at checkout before you confirm the booking.

2.2. Service fees

Livjaza may charge service fees on bookings. These fees are included in the total price and are clearly outlined during the booking process.

2.3. Cancellation fees

If you cancel a booking, cancellation fees may apply based on the cancellation policy applicable to your reservation. The details of the cancellation policy will be provided at the time of booking.

2.4. Cryptocurrency payments

If you choose to pay using cryptocurrency, please be aware that fees will apply for refunds even if the reservation is within a free cancellation period. Cryptocurrency transactions are subject to volatility and transaction fees, which may affect the final refund amount.

2.5. Currency

All charges will be processed in the currency specified at the time of booking. If applicable, exchange rates will be determined by your payment provider or cryptocurrency exchange.

3. Refunds

3.1. Eligibility for refunds

Refunds are issued according to our Cancellation Policy and Major Disruptive Event Policy. Refund eligibility depends on the timing of cancellation, the reason for cancellation, and the terms of your booking.

3.2. Refund processing

Refunds will be processed to the original payment method used for the booking. Processing times for refunds may vary based on the payment processor and your financial institution. For cryptocurrency payments, refunds will be issued in the same cryptocurrency and may be subject to transaction fees and fluctuations in cryptocurrency value.

3.3. Partial refunds

In cases where only part of a booking is affected by cancellation or disruption, a partial refund may be issued. The amount of the refund will be based on the proportion of the affected stay or service.

4. Dispute resolution

4.1. Dispute reporting

If you have any concerns or disputes regarding payments or refunds, contact Livjaza customer service as soon as possible. We will work to resolve issues promptly and fairly.

4.2. Chargebacks

If you initiate a chargeback with your bank or payment provider, it may affect your ability to use Livjaza’s services. We encourage you to resolve any disputes directly with Livjaza before pursuing a chargeback.

4.3. Dispute resolution procedures

Livjaza will review all disputes and may require additional documentation to support your claim. We aim to address disputes fairly and in accordance with our policies.

5. Amendments to payment terms

5.1. Policy updates

Livjaza reserves the right to modify these Payment Terms of Service at any time. Changes will be effective as soon as they are posted on our website. Continued use of our services after changes are made constitutes acceptance of the updated terms.

5.2. Notification

Significant changes to payment terms will be communicated via email or through a notice on our website.

6. Contact Information

6.1. Customer service

For any questions or concerns regarding payments, refunds, or these terms of service, please contact Livjaza customer service at support@livjaza.com

6.2. Support hours

Customer support is available 24/7. We strive to respond to all inquiries in a timely manner.

These Payment Terms of Service ensure clarity and fairness in all transactions conducted through Livjaza. By using our services, you acknowledge and agree to these terms.

In case the site is temporarily unavailable, you can reach us through @livjazahelp. Please use this option for emergencies only.